Contact REPS Pro support
What to include when asking for help or reporting a problem.
Email [email protected] with the subject [REPS Pro] Support.
Help us understand the problem
Include:
- Your REPS Pro version and build number, especially for a TestFlight build.
- Your iPhone model and iOS version.
- What you expected and what happened instead.
- The steps that led to the problem, and whether it happens every time.
- The error message, if one appeared.
A screenshot can help. Check it for personal information before sending it. Never include passwords, verification codes, payment card details, or another person's workout information.
Protect your workout library
If the issue involves missing records, a restore, or changing phones, keep your existing app installation and backup files while we investigate. Read Workout data and backups before deleting anything.
You do not need to attach your workout library to an initial support request. Describe the issue first so we can agree on what information is needed.
Privacy questions
Use the same email address for privacy requests. Say which part of REPS Pro your request concerns: the website, an app build, tester recordings, or a previous support conversation. See the Privacy Policy.